Refund policy
We want you to adore your Honey Bee Kini pieces.
We offer returns on all full-priced items for an exchange or store credit provided that:
- Items are returned within 14 days of delivery.
- Your item is in the same condition as you received it, unworn, undamaged, with all tags, recycled cotton bag, and original packaging with the receipt or proof of purchase.
- Return shipping costs are covered by the customer.
Please choose your pieces carefully as we are not able to provide refunds on any other basis than in the case of a faulty item.
How do I return an item?
- Please email us at customerservice@honeybeekini.com with your order number and name of item/items you wish to return, placing 'return' in the subject line.
- We will email you the next steps in returning your item(s).
- Please check your items to ensure they are in perfect condition as Honey Bee Kini cannot accept any items returned worn or tampered with in any way.
- Ship your parcel to the address provided. We recommend you send your parcel back via trackable mail as we are not liable for returns lost in transit. Items sent back to us without first requesting a return will not be accepted.
- Once we receive your return, we will email you a store credit in the form of a gift card, which can be used store-wide, or alternatively provide you with a new tracking number for your exchange.
Damages and issues
In the rare chance that you receive a damaged item please inspect your order upon receipt and email us immediately at customerservice@honeybeekini.com with your order number and an image of the fault (within 7 days of delivery) should an item be defective, damaged, or if you receive the wrong item.
Our team will contact you and evaluate the issue and fix the issue
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Please feel free to always contact us for any return questions at customerservice@honeybeekini.com